SHIPPING

We have warehouses located in the US, EU, Canada, and Australia; orders placed in other regions will be delivered via international shipping.

RETURNS

Free returns within 60 days of purchase date. Once we receive the item, a refund will be initiated immediately.

WARRANTY

All purchases from Avantree.com automatically comes with a 24-month warranty.

BULK DISCOUNTS

Discount prices will automatically
be reflected in the shopping cart

For same item orders:

• 5-9receive 5%   off order total
• 10-19receive 10% off order total
• 20+receive 15% off order total

Avantree RMA Policy for Consumer

 

Avantree RMA Policy for Consumer

Avantree is committed to providing quality products for our consumers.

If you encounter any issues, please contact Avantree Technical Support at support@avantree.com for diagnosis.

If the product is found to be defective, it may be eligible for our warranty coverage.

Unless stated differently in the user guide that came with your Avantree product, for a period of 24 months from the date of retail purchase, Avantree warrants that this product, when delivered to you in new condition, in original packaging, from either an Avantree Direct store or an Avantree authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.

 

However, this warranty does NOT cover:


  • Damage from misuse or abuse,
  • Damage from lack of reasonable care,
  • Damage from force majeure,
  • Damage from natural forces/disasters,
  • Damage from Inadequate repairs performed by unauthorized service centers.
  • Water damage on non-water-resistant products.
  • Theft or losing the item

Please also note that this warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and should not be extended to any other person or transferee.

 

Purchase made DIRECTLY through Avantree with valid order number

 

This applies to Avantree products purchased from:

  • Avantree.com
  • Avantree Direct Store on Amazon.com
  • Avantree Global Flagship Store on AliExpress.com
  • AvantreeDirect on Newegg.com
  • Avantree Direct Store on Walmart.com
  • Ebay.com (seller: Avantree)

Within the warranty period, the RMA process cost are as follows –

Purchase made within 6 months prior to the desired RMA date:

  • Avantree will cover the return & replacement shipment cost
  • Avantree will cover the repair or replacement cost

Purchase made over 6 months prior to the desired RMA date:

  • Customer will cover the return shipment cost to one of the following RMA centers:
              – San Jose, California, USA
              – Hacienda Heights, California, USA
              – Watford, UK
              – Vancouver, Canada
              – Hong Kong, China
  • Avantree will cover the replacement shipment cost to customer (same address as the purchase order)
  • Avantree will cover the repair or replacement cost

 

Purchase made from Avantree’s authorized resellers

 

Authorized resellers list can be seen here

  • For the Avantree products purchased through Avantree’s authorized resellers, the warranty program covers the first 12 months from the date of retail purchase.
  • Please make sure that you keep your original receipt in order to claim for warranty.
  • Please contact your seller or regional distributor directly for RMA replacements. In case you need to contact our technical support team, please email support@avantree.com
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